Frequently Asked Questions

Fábricas XL and L are smoke free venues; smoking is not allowed throughout the building. It is possible to smoke outside of the venue; a dedicated smoking area is located outside. Electronic cigarettes and vaping are not permitted for use inside, due to the sophistication of these devices; it is increasingly difficult to identify guests in the auditorium smoking these. To assist with this, guests who wish to use these devices are requested to use the external smoking area.
 

Fábricas XL and L are committed to providing high-quality service and experience to all our customers. We recognise that we may not always provide the high level of service that we would like and welcome the opportunity to consider and respond to any concerns that our customers may have.

You can notify us of any concerns you may have in relation by email to: mafalda.alemao@lxfactory.com

We aim to respond to your concern within 21 working days. In the event that our investigations are still ongoing and it appears unlikely we will be able to respond within our target times, we will inform you of the reason for the delay and provide an estimate of our anticipated response time. We shall keep you informed of progress and respond as soon as possible following the conclusion of our investigation.